ProgressInsights™ is ongoing customer contact and positive reinforcement.

• ProgressInsights provides a regular, monthly or quarterly, personalized web-based communication with residential or commercial customers.
• Changes in consumption compared to a base period are graphically displayed, so changes in operations or the impacts of upgraded equipment are easily understood.
• Customer satisfaction is increased by frequent, positive communications, and there are also opportunities to bolster program M&V.
• An enhanced version of ProgressInsights is ideal for multi-site commercial customers, including
  • Customizable alerts and alarms
  • Facility rankings by deviation from individually crafted standards
  • Dynamic scripting to aid diagnosis of causes deviations
• When integrated with the billing process for either print or online presentment, ProgressInsights provides valuable information to increase understanding of energy use, its drivers, how to save, and comparisons to standards