BillingInsights™ is the application for billing questions, self-help for customers or a valuable tool for customer care employees.

• By linking the power of the AuditMation™ Energy Analysis System to customer billing data, BillingInsights provides understanding of changes in usage, which often causes calls to the contact center.
• Pattern recognition software instantly analyzes predicted and actual usage by end use and isolates the impacts of weather.
• Dynamic scripting software generates either
  • Questions the contact center representative could ask the customer to resolve the concern during a call to the contact center, or
  • Suggestions for the customer to investigate to explain a change during an online self-help session.
• The results are either avoided calls to the contact center via self-help or quicker calls with higher first call resolution and reduced need for meter re-reads or site visits.
• Linkage to the utility billing system is typically very simple and non-intrusive. No sensitive customer data is required; just account number, kWh usage, and energy charges.